How do I find the best software for doing charts and diagrams?
No such thing - it depends on what you want to do as well as
on your budget. You can spend huge sums for software to do 3D designs
of buildings or mechanical parts. For 2D charts Microsoft Visio is very
good but it's expensive so I use the pretty good Draw package in Open
Office. Here's an example:

That shows my backup procedures. The diagram is maintained in
Open
Office then I add a semi transparent cloud over it in Photoshop.
Most word processors will allow basic charting but they tend
not to be
very good at it, eg Word is very poor with diagrams with arrow
connectors. Presentation packages such as PowerPoint do quite a
reasonable job on charts. If you have PowerPoint (or similar) that’s
one choice until you become an expert.
There are all sorts of specialist bits of software for
designing
kitchens, gardens etc and some is available online, eg for geneology.
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